Frequently Asked Questions

Everything you need to know about Singapore's premier pet fashion and tech destination.

How do I choose the correct size for my pet?

We provide a detailed size chart on every product page. We recommend measuring your pet's neck, chest, and length. If your pet is between sizes, we suggest choosing the larger size for a more comfortable fit.

What is the standard delivery time within Singapore?

As a Singapore-based store, we offer express local delivery. Orders are typically processed within 24 hours and delivered to your doorstep within 2 to 4 business days.

Do you offer returns or exchanges if the apparel doesn't fit?

Yes, we offer a 7-day exchange policy for size-related issues, provided the items are unworn, unwashed, and in their original packaging with tags attached.

Are your smart pet wearables water-resistant?

Most of our tech-integrated fashion items and smart collars are IP67 water-resistant, meaning they can handle splashes and rain, but we do not recommend them for swimming.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and local favorites like PayNow for a seamless checkout experience.

Can I track my order after it has been shipped?

Absolutely. Once your order is dispatched, you will receive an email and SMS notification containing a tracking link to monitor your delivery in real-time.