Returns & Exchanges

At Singapore's premier pet tech fashion boutique, we want your furry friend to look their best. If your purchase isn't the perfect fit or style, you can return or exchange it within 14 days of delivery.

1

Initiate Your Request

Log into your account and select the order you wish to return, or contact our Singapore-based support team with your order number and reason for the exchange.

2

Prepare the Item

Ensure the pet tech apparel is unworn, free of pet hair, and in its original packaging with all security tags and smart-device components intact.

3

Drop Off or Collection

Choose between dropping off your package at any of our designated local collection points or scheduling a doorstep courier pickup for a small service fee.

4

Inspection and Refund

Once our quality control team verifies the item's condition, your refund or exchange will be processed within 3-5 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing